.:: FAQs ::.

Quartz - Marble - Granite

.:: Frequently Asked Questions ::.

1. How do you determine the cost of my countertop?

The Cost of your countertop is based on 3 variables. What material did you choose? (Marble, Granite, or Quartz) 2. What is the square footage of your project? 3. Which edge profile would you like.  We have 6 edge profiles that are standard with no additional fee.


2. What is the process to have new counters installed?

First we'll schedule a measurement and determine what material you choose for your project. Once we've calculated the cost of the job (and it is approved by the customer), we will schedule an appointment to make a template (if needed) of your project.  From the point of template, we'll schedule the installation for 3-6 days from then.  There are circumstances when a job can be done faster.  Please call to verify.


3. How long does it take to have my counters fabricated and installed?

Usually your countertop will be installed within 3-6 days from the start of fabrication.


4. What is the difference between Marble and Granite? What maintenance is required?

Marble adds a sophisticated element to your home, and its wonderful appearance, superior engineering characteristics, and ease of maintenance makes it a natural choice  for fireplace facing, table tops, vanity tops, and tub decks. Any stone capable of taking a polish (with the exception of granite) is known as marble. This includes travertine, onyx, serpentine and limestone. Marble is sensitive to citric acid and other kitchen spills so it should be cared for as you would a fine wood finish. Using coasters on tabletops and cleaning up spills immediately will preserve marble's natural beauty. Polished marble on a bathroom countertop requires you not to leave any thing that will cause rust, chemical, or food stains on the countertop and the counter top will need to be sealed occasionally. Lemon juice or other food acids can etch polished marble, and cause flat spots and marble is more easily stained by oils, juices and metals. Stains on marble are more complicated to remove. A honed marble on a kitchen countertop is a better choice than polished. Never use bleach, Comet or acidic cleaners on polished marble. These will etch the surface and remove the shine.


Granite is an excellent choice for kitchen countertops. Granite usually comes in 2 distinctive looks. A "salt and pepper" or speckled pattern look. Other types have veining similar to marble. Granite is a dense-grained, hard stone. It can be highly polished or finished in a variety of other ways. A broad spectrum of color is available.  Granite received the highest overall performance rating, according to a leading consumer magazine, as a kitchen countertop material. While some synthetic surfaces scratch easily and melt under hot cookware, granite resists heat. Granite is also one of the most bacteria-resistant kitchen surfaces, and it is not affected by citric acid, coffee, tea, alcohol, or wine. It is also nearly impossible to scratch, and with proper cleaning, will not stain under normal use. Available in a striking array of colors, granite's exceptional strength makes it ideal for kitchen countertops.


Most stones should be sealed with a high quality stone sealer. Kitchen counters, vanities and tub should be resealed whenever water will not bead up on the surface. Sealing a stone surface is not difficult, or expensive. When cleaning stone, there are a couple of do's and donts. Dont use Windex or other products with ammonia, strong caustics, or solvents. Ammonia will remove the sealer. Strong caustic cleaners will do the same.


5. What is Quartz? What maintenance is required? 

Quartz is a man made material made up of roughly 90% natural quartz. Quartz is extraordinarily hard and resilient. Due to it's flexibility, Quartz can be used for any project in your home.  Kitchen counters and bathrooms countertops. In addition, it comes in a variety of different shades and colors not typically found in natural stones.  The major advantage to using Quartz is the fact that other than the typical wipe down of a counter, no maintenance is required.  You will not need to seal quartz.


6. What should I use for my countertop project? 

We can recommend and suggest what you should do but in the end the decision is yours.  All we ask is that you take the information provided and make the best decision for you while weighing all the factors.  Once again, for kitchens we prefer you use either granite or quartz.


7. What are the "hidden fees" for my countertop project?

Unlike some of the big chain box stores, there are no "hidden fees" at Marble.Com.  The price we agree on will remain the final price unless changes arise on the job site.  Either way, if a change in price is in order, you will know before hand.


8. What is the difference between under mount sinks and drop-in sinks and why the additional cost?

A drop-in sink is exactly that, it drops in from the top and a lip sits on top of the material.  An under mount sink is one which is installed from below.  The additional fee is charged because we need to anchor the sink to the material.  We cut, bevel and polish the sink cutout which is not done when dealing with drop-in sinks. 


9. Who will do the work?

From beginning to end, Marble.Com will be the ones performing the work.  We have an enormous amount of confidence and faith in our team.  We know that once we are done, the job will be done right and the customer will be happy!